CANCELLATION:
1 DISPLAY ETKT & CHECK THE ETKT COUPON STATUS "O" OR "A"
2 CHECK THE DATE & TIME OF CANCELLATION TO SEE IF PAX IS DOING A NORMAL CANCELLATION OR IT IS A NO-SHOW CANCELLATION
3 CHECK CANCELLATION PENALTY
>FQDDELFRA/ALH/CW/13JAN/R,14DEC21 OR >FXX/R,14DEC21
>FQN1*PE OR >FQN1-1*PE
=======================================================*
CANCELLATION CHARGES INR10000 AS PER THE FARE RULES
REFUND ADMINISTRATION CHARGES INR300 CHECK WITH AIRLINE
TTL CANX CHARGE INCLUDING RAF INR10300
===================================================*
18% GST (AS PER THE RULE) INR1,890
===============================================*
CANX CHARGES INFORMED TO CUSTOMER INR 12,390
>DF10300P18 >DF400;30 >DF400-30 >DF300*20 >DF200/2
4 CANCEL THE BOOKING & SAVE PNR
REFUND PROCESS CHECKS
1 DISPLAY ETKT
>TWD/L7 OR
>TWD/TKT 125-5253095096
CHECK THE ETKT STATUS CODE "O" OR "A"
2 CHECK WHEN THE BOOKING WAS CANCELLED
>RHA (DISPLAY AIR SEGMENT HISTORY)
TO SEE IF IT IS NORMAL CANCELLATION OR NO-SHOW CANCELLATION
CONVERT >DDZZZ0952/DEL/17NOV22
TO SEE THE ETKT NUMBER IN THE PNR HISTORY >RHF
NOTE : CHECK AIRLINE POLICY & AGENCY POLICY
=============================================================
REFUND PROCESS STEPS
DISPLAY REFUND PANEL /RECORD
>TRF/L5 (L5-FA OR FHE LINE NUMBER IN PNR)
OR
>TRF125-6026870624 ( BY THE ETKT NUMBER)
(NOTE : RHF WILL DISPLAY ETKT NUMBER HISTORY)
IF WANT TO IGNORE REFUND RECORD
>TRFIG
TO CHECK TAX IN REFUND RECORD >TRFT
TO REDISPLAY REFUND RECORD >TRF
=============================================================
SCENARIO 1 : FULL REFUND-
IN CASE OF NO PENALTY AS PER THE FARE RULE & NO RAF (REFUND ADMINSTRATION CHARGES CHARGED BY THE AIRLINE FOR PROCESSING REFUND)
1 DISPLAY REFUND RECORD & CROSS CHECK
>TRF125-6026870624
2 PROCESS REFUND
>TRFP
DISPLAY ETKT & CHECK ETKT STATUS >TWD/TKT125-6026870624
================
SCENARIO 4 : NON-REFUNDABLE -
IN FARE RULES, CHECK FOR NON-REFUNDABLE TAXES ALSO.
1 DISPLAY REFUND RECORD
>TRF/L5 (L5-LINE NUMBER OF TKT ELEMENT "FA" OR FHE)
OR
>TRF220-6025300430 (COPY TKT NUMBER FROM PNR HISTORY >RHF)
2 ADD CANCELLATION PENALTY
>TRFU/CP100P (P-PERCENTAGE)
3 REMOVE THE NON-REFUNDABLE TAXES (AS ADVISED BY THE AIRLINE OR AS PER THE FARE RULES)
DISPLAY TAXES
>TRFT
DELETE NON-REFUNDABLE TAXES
>TRFU/TX2/TX4 (TX2 - TAX NO. 2 TO BE DELETED)
4 RAF IF ANY,
THE RAF HAS TO BE DEDUCTED FROM THE HIGHEST OF REMAINING TAXES
1172 P2- RAF354 (INCLUDING 18%GST) = 818P2
>TRFU/TX1 (DELETE OLD P2 TAX WHICH IN THIS CASE IS TAX NO.2)
>TRFU/TA818P2 (ADD NEW P2)
5 ADD REMARKS
>TRFU/RM RAF 354 INC. 18P GST IS DEDUCTED FROM P2 TAX
6 PROCESS REFUND
>TRFP
NOTE : CHECK AIRLINE REFUND POLICY BEFORE PROCESSING REFUND
=================
SCENARIO : PARTIAL REFUND
OUTBOUND IS FLOWN, & PAX WISH TO CANCEL RETURN SEGMENT
1 CHECK CANCELLATION FEE "AFTER DEPARTURE"
2 CHECK FOR ETKT COUPON STATUS "O" OR "A"
3 CHECK IF IT IS NORMAL CANX OR NO-SHOW CANX
10160+RAF300+18%GST = INR12343
REFUND CALCULATIONS
EXAMPLE :
TO GET THE USED FARE, PRICE THE FLOWN SEGMENT PAST DATED
4 TO CHECK THE FARE & TAXES FOR USED SECTOR, WE NEED TO PRICE THE FLOWN SEGMENT
>FXX/S2/R,23JAN23 (PRICE AS ON TKT ISSUED DATE) COPY PASTE ON NOTEPAD
TTL PAID FARE 55490 - CANX FEE INR 9924 – FARE PAID FOR DEL SIN USED SECTOR 32300 = REFUND 13,266
IF YOU ARE UNABLE TO PRICE FLOWN SEGMENT AS IT IS INACTIVE, THEN ADD GHOST SEGMENT
>SSQR571R24JAN23DELDOHGK1/ABC123
>FXX/S2/R24JAN23
COPY FARE DISPLAY ON NOTEPAD & DO "IR" TO REMOVE GK SEGMENT
5 COMPARED WITH TICKTED FARES /PAID FARE
>TWD/L6
>TWD/TAX COPY PASTE IT ON NOTEPAD
IF PAX IS OK - CANX THE RETURN SECTOR & SAVED
REFUND PROCESS
1 DISPLAY REFUND RECORD
>TRF/L5
OR
>TRF157-1186953972 (COPY TKT NUMBER FROM PNR HISTORY >RHF)
2 ADD CANCELLATION PENALTY
>TRFU/CP8630A
3 USED BASE FARE (FROM FXX DISPLAY)
>TRFU/U25155
4 DISPLAY TAXES
>TRFT
5 DELETE ALL TAXES
>TRFU/TX1-10
6 ADD REFUNDABLE TAXES (FROM CALCULATION TABLE)
> TRFU/TA9868YQ/TA905YR/TA1520K3/TA1355G4/TA169PZ/TA1355QA/TA226R9
7 CROSS CHECK & PROCESS REFUND
>TRFP
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