CORRECT BOOKING PRACTICES -GALILEO

 CORRECT BOOKING PRACTICES 

✓ Passenger's name in the Booking File should be identical to the name as on the passport

✓ Passengers having only a single name on the passport, the respective airline policy on this would apply

✓ Check the maximum name length restrictions for each airline from MyTravelport answer KB0016545

✓ Segments should have O* or S* and a Vendor Locator returned before making any changes

✓ Ensure segment sequence control, taking care of minimum connecting time (MCT) at each transit point with the command @MT

✓ Use XI or X1 entry to cancel an active PNR

✓ Any UN/UC/HX/NO/AK segments need to be removed immediately to avoid ADMs with @1XK (1-segment number) (Except EK, where live cancellation commands like XI or X1 should be used to remove HX, UC,UN & NO). 

✓ Any TK/KK segment can be confirmed with @1HK (1-segment number). 

✓ Only SSRs should be removed/confirmed with @ALL

✓ Booking and ticketing should be done on the same CRS

✓ Manual fare build is not Guaranteed, must have an approval from the Airline on the PNR

✓ Married segments should always be booked or cancelled together

✓ Check name change policies with airline, else may result in itinerary cancellation

✓ Monitor all Queues from 0 to 25 for updates from airlines/vendors & action as required, especially Queues 16, 17, 21 & 23 for important updates

✓ Use FQ-:ACCTCODE to ensure specified Private Fare with account code only gets Quoted

✓ Ensure correct ticket modifier used for Net Remit tickets (AI-) 

✓ Passenger's contact details including mobile number must be the first phone field item in the booking

✓ Match the ticket time limit with the fare conditions/restrictions 

✓ Issue the ticket well within the time limit set by the airline & as per the fare rule

✓ Any changes in the PNR has to be done by the travel counsellor

✓ Ticket should be issued, reissued and refunded from the same ticketing PCC

✓ In a multi pax PNR (with child & infant) add the adult names first followed by the child & infant names.

Procedures to Avoid

•  Avoid adding fictitious ticket numbers
•  Avoid creating duplicate segments across different GDSs
•  Avoid creating PNRs for securing visa, passport, hotel segment with no intent to travel 
•  Avoid making changes to PNRs under airline control
•  Avoid creating “LIVE” PNRs or blocking inventory for a fare quote as this would result in ADMs
•  Avoid O&D violation and refer to Airline ADM policies available on their website to avoid ADMs
•  Avoid adding flights in a completely cancelled PNR
•  Avoid cancellation and rebooking of segments in same transaction
•  Avoid making changes directly with the airline when the Booking File is created on Travelport Smartpoint
•  Do not break marriage logic 
•  Avoid amending a PNR without a corresponding Vendor Locator & O* or S* after the segment
•  Refrain from creating duplicate bookings for the same passenger to avoid an ADM being raised
•  Do not forcefully add a waitlist segment on a closed flight
•  Avoid issuing an e-ticket for a flight without an "E" indicator at the end
•  Do not create PNRs which contain:-
•  Fictitious guest names
•  Duplicate segments
•  Booking classes that do not match Fare Quote
•  Avoid excessive cancellation & rebooking of segments as it leads to churning resulting in ADMs