MANUAL REISSUE WITHOUT PENALTY and WITHOUT RATE DIFFERENCE
In this post we will explain how to make ZERO cost MANUAL reissues; they can be either voluntary (the fare allows the change without penalty and we do not have a difference in fare when making the change) or involuntary (due to a change of schedule, flight cancellation, etc.). The only way to make this reissue is MANUALLY (we will NOT use the ATC)
Let's see an example, I'm sure it will be very clear to you:
We have this PNR with ticket issued:
RP/MADI00000/MADI00000 AB/SU 9OCT20/1045Z KGXXWL
1.SOLER/TEST
2 IB3230 A 10JUL 6 MADFCO HK1 4 0845 1120 *1A/E*
3 AP MAD 910000000
4 TK OK09OCT/MADI00000//ETIB
5 FA PAX 075-1234567890/ETIB/EUR86.94/09OCT20/MADI00000/7800000/S2
6 FB PAX 0000000000 TTP OK ETICKET/S2
7 FE PAX 21 NOEND/CHG RST/REF NOPER/S2
8 FM PAX *C*0.00/S2
9 FP CASH
10 FV PAX IB/S2
First, we will check that the tickets are in OPEN status (TWD), then we must reconfirm the penalty amount (FQD) is ZERO and that there is no difference in fare with the new reserved class (voluntary change). Finally, we will prepare the ticket mask for zero-cost reissue.
TWD/L6 We visualize the image of the banknote
TWD/TAX We display rates
FQDMADFCO/AIB/CA/R,09OCT20,UP We access the rate to check the penalty
FQN1*PE We access the tariff notes. In this case there would be NO penalty
The client has requested a date change for personal reasons from 10JUL to 17JUL. When requesting availability, there is availability in the class in which the original ticket was issued (Class A), therefore, there is no difference in fare.
SN17JULMADFCO/AIB We ask for availability to change to the new date
SS1A1 We reserve the place on the chosen flight
XE2 We cancel the segment that we are going to change
TTE/ALL We remove all existing masks, to create TST again
FXP We load the new reserved seat (note, it can also be loaded with TTC - manual - or TTU - update - depending on how we were able to find out the new rate)
RT We recover and return to the PNR
TQT We enter the new mask or TST
TST 00002 MADI00000 AB/09OCT I 0 LD 10OCT20 2359 OD MADROM T- E AL IB.
1.SOLER/TEST
CTY CR FLT/CLS DATE TIME ST PC F/B TKT/D NVB NVA BG
1. MAD IB 3232 A 17JUL 1120 OK ADNNAOB4....... 17JUL 17JUL 0PC
. FCO............... ..... ..... ...
FARE F EUR 68.00 EQUIV .............. TX001 X EUR 14.95-JDAE
TX002 X EUR 0.61-OGCO TX003 X EUR 3.38-QVDP TX . .................
TOTAL EUR 86.94 BR ........... ... ........... NF ...........
COMMISSION ......................... TOUR CODE .................
FORM OF PAYMENT CASH................................................ ............
FARE CALCULATION MAD IB ROM Q15.35 64.98NUC80.33END ROE0.846387................
EN 21 NOEND/CHG RST/REF NOPER............................................... .........
PR RESTRICTIONS APPLY................................................. ...........
ORIGINAL ISSUE/IN EXCHANGE ............................................ .......
PTD We access the RATE MASK, to indicate that all are already paid and that the remission will be at zero cost (THERE IS NO RATE DIFFERENCE) by voluntary change replacing rate F with R, replacing the X of the rates with O and changing the total amount to ZERO EUROS:
S . PMD ...
TST 00002 TAX PANEL 1/2
1. SOLER/TEST
FARE R EUR 68.00 EQUIV ..............
TX001 OR EUR 14.95-JDAE TX002 OR EUR 0.61-OGCO TX003 OR EUR 3.38-QVDP
TX. ................. TX . ................. TX . .................
TX. ................. TX . ................. TX . .................
TOTAL EUR 0.00
BR ........... ... ........... NF ..............
PMD We return to the TST or ticket mask and check the changes made. We also include the correct payment method for the reissue and the original ticket against which we are going to remit the new ticket (we can do this directly from the TST):
S ....
TST 00002 MADI00000 AB/09OCT M 1 LD 10OCT20 2359 OD MADROM T- E AL IB.
1.SOLER/TEST
CTY CR FLT/CLS DATE TIME ST PC F/B TKT/D NVB NVA BG
1. MAD IB 3232 A 17JUL 1120 OK ADNNAOB4....... 17JUL 17JUL 0PC
. FCO............... ..... ..... ...
FARE R EUR 68.00 EQUIV .............. TX001 OR EUR 14.95-JDAE
TX002 OR EUR 0.61-OGCO TX003 OR EUR 3.38-QVDP TX . .................
TOTAL 0.00.. .......... BR ........... ... ........... NF ......... ..
COMMISSION ......................... TOUR CODE .................
FORM OF PAYMENT O/CASH+/CASH,/EUR0.00 ..................................... ... EN 21 NOEND/CHG RST/REF NOPER...................................... ............
PR RESTRICTIONS APPLY................................................. ...........
ORIGINAL ISSUE/IN EXCHANGE 075-01234567895MAD09OCT20/7800000/075-0123456789E1
* A very quick and easy way to include the original ticket in the TST is to do it from the PNR instead of doing it manually within the TST with the transaction:
FO*L6 Where 6 is the line where the original ticket is
We already have the mask ready to send the zero-cost ticket, we just have to reissue it.
TTP/P1 Issuing order
And that's it. We have reissued a new ticket manually due to a voluntary change that had no penalty and no difference in fare.
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