Very easy steps to create a PNR Step 1. Check availability Step 2. Seat sell Step 3. Input Names Step 4. Input Agency Profile Step 5. Input Phone No Step 6. Input Ticketing Time Limit Step 7. Input Received from(Save) Step 8. End & Retrieve Step 9. Refresh Step 10. Pricing Step 11. Pricing Save

Thursday, September 19, 2024

ISSUE INSTRUCTIONS FOR GROUPS

ISSUE INSTRUCTIONS FOR GROUPS

 Many airlines have standard instructions for issuing their group tickets. They usually have them posted on their respective websites. In this post we will include the issuance data of the different airlines that have general issuance data for issuing group reservations:


1.- ISSUE INSTRUCTIONS FOR AIR FRANCE, KLM AND DELTA AIRLINES GROUPS. 

The AF/KL/DL group has posted group instructions on the following web page:

https://www.afkl.biz/

To access these instructions we would have to follow the following route:

Support/Groups/Group Tours/Related Links


As of today, these are the broadcast data for the AF/KL/DL group:

1. TRANSSHIPMENT INDICATOR: (X) Indicate the transfer number. Example: X/AMS

2. CONSTRUCTION OF THE RATE BASE (TIGER FILES): X GROUPNB ➢ Reservation class (mandatory): X (replace x with the valid reservation class) ➢ Group rate indicator (mandatory): GROUPNB 

3. VALIDITY OF COUPONS. Not valid before: DDMMDDMM Example: 23MAR23MAR Not valid after: DDMMDDMM Example: 23MAY23MAY

4. BAGGAGE ALLOWANCE. For KLM AF and Delta groups, 1PC checked baggage is included on all routes except: • For Delta routes without an intercontinental flight: 0PC • Some routes allow 2PC, please check your GDS or consult the groups department. For more than 1PC, standard ABA procedures apply (price from 2PC).

5. IT FARE: No amount is shown in the Fare. Example: FARE I IT

6. TAXES AND SURCHARGES. The following regulations apply to all tickets issued on plates 074/057 for groups with AIR FRANCE, KLM and Delta Air Lines. 

For the "Q" surcharge, which is included in the fare calculation (e.g. KUL on MH-operated flights, HKG surcharge, flights departing from LIM or the United States, etc.), please check your GDS quote and add the full amount of the "Q" surcharge to the fare on the date of ticket issuance. The YR surcharge (if applicable on your group's route) is secured on the date of booking. Please check the original signed contract to see the YR calculated for the booked route.

7. FARE CONSTRUCTION No amount will be shown in the fare calculation. Please indicate X/ transfers and fare break with M/IT Example: MAD KL X/AMS KL NYC M/IT KL X/AMS KL MAD M/IT END XF JFK4.50 

8. ENDORSEMENT BOX. NON ENDO/ NON REF/ NON CHANGE/ VALID ON FLIGHTS SHOWN ONLY 

9.TOUR CODE: File number + AMADEUS PNR Example: 1234567ABCDEF Note: the same format applies to the rest of the PNRs in the same file.

OTHER INFORMATION A. PLATES TO BE USED FOR ISSUANCE. 

SALES AF KL DL PLATE 057 / 074 074 / 057 074 / 057 

* Tickets must be issued according to local market instructions. 

* If you have a mixed sale, such as KL and AF on the outbound flight, please use the first carrier's plate as the validating carrier. 

NEVER USE DL plate 006 to issue groups.


2.- ISSUANCE INSTRUCTIONS FOR BRITISH AIRWAYS GROUPS 

British Airways has posted group instructions on the following web page:

https://www.britishairways.com/

To access these instructions we would have to follow the following route:

Reservations and Policies/Groups/GDS Quick Guides for Groups


As of today, these are BA's emission data:

1. Endorsement: 153678/L/7799 NONREF/NONRRTE/GPR BKG Add 153678 / L / 7799 to the endorsement (mandatory information). The endorsement code is fixed. 

2. Fare base: GUQ. TUQ. IUQ. AUQ. GUQ CH. GUQ YP: For adults in Economy class. For adults in Premium Economy class. For adults in Business class. For adults in First class. For CHD (2-11 years) in Economy class and for youth (12-15 years) in Economy class respectively.

3. Fare Box: IT The fare must be issued hidden, IT IT- other countries. 

4. Tariff construction: LON BA TYO M/IT BA LON M/IT END The tariff construction must not have any values. If you enter any values, our audit team will send an ADM. 

5. Tour code It is important that the Tour code line includes the code applied to your reservation, which can be found in the remarks and FT line of your reservation. For example, this will show on your reservation something like: RM BA0123456 FT BA00123456 The tour code must be 8 digits, it may be necessary to add an additional zero after BA to increase the tour code to 8 digits, the reference RM BA0123456 should be added to the tour code as BA00123456 

6. YQ Must be modified by the booking confirmation date, in accordance with the terms of your contract

3.- ISSUE INSTRUCTIONS FOR TAROM GROUPS

Tarom is an airline that, as of today, provides the same issuing data for all group reservations, the only thing we need to modify would be the rate and the fees. Example:

Fare basis : GGV9RO1

Fare: IT

Baggage: 1 pc

Endo box: Valid on RO only/Not endo/Non ref/Fare restr apply

Tour code: IT/D

4.- ISSUANCE INSTRUCTIONS FOR AIR BALTIC GROUPS

Air Baltic is an airline that has different issuing data for its group bookings, so, apart from modifying the fare and taxes, the airline must also provide us with the basic fare and the tour code every time we need to issue a group ticket.  Here  is an example:

Fare basis   GBTMAPA

Fare:  IT

Baggage:  1 pc

Endo box: BT ONLY/NONREF     

Tour code: IT2BTMAP  

Air Baltic has recently started providing a series of transactions for automatic loading of masks in Amadeus (much more convenient and faster), here is an example:

FXP/R,U*GROUP,DDMMMYY (group confirmation date)

Next we will make some small changes to the TST

- We changed rate F to I

- We modified the Fare Calculation by inserting M/IT and M/IT END

- We insert tourcode *ITBTGROUP 


We have sometimes requested menus for flight passengers, this can be done through GDS by issuing an EMD

SR TUML/S2/P1      Ticket with meal code to reserve (TUML, PEML,...)

FXG

TMI/ALL/FP-CASH

TTM

5.- ISSUE INSTRUCTIONS FOR LOT GROUPS

Lot is an airline that has different issuing data for its group reservations, so, apart from modifying the rate and fees, the airline must also provide us with the  tour code  every time we need to issue a group ticket.   Here is an example:

ENDO RESTRICTIONS:      VALID ON LO ONLY/ / NON ENDO //NO REFUNDS                           

NVB/NVA:        CURRENT DATES OF TRAVEL 

BG : 1 PC 

TOUR CODE :  The corresponding number is placed in each reservation 

FARE BASIS: GIT 

COMM.RATE: 0 

FARE: IT (the amount cannot be shown on the ticket) 

TAXES: The rates for this group are the same as for the published rates. All rates must be itemized in the corresponding boxes. 

6.- ISSUE INSTRUCTIONS FOR TURKISH GROUPS

TK is also an airline that has different issuance data for its group bookings, so, apart from modifying the fare and taxes, the airline must also provide us with the  basic fare  each time we need to issue a group. Sometimes we can automatically load this issuance data with the FXP/RIT,U transaction, but in other cases we must do it manually. Here is an example:

IT FARE 94 EUR + TXS
FARE BASIS PJESIT1M
TOUR CODE IT9TK2
TK ONLY NON END ENDORSEMENTS (HA 0000)
FRANCHISE 20 KG   

 
7.- ISSUANCE INSTRUCTIONS FOR LUFTHANSA, SWISS AND AUSTRIAN AIRLINES GROUPS. 

The airlines in the LH group (LH, LX and OS) have a particular way of providing group booking issue data to travel agencies. What they do is include this issue data directly in the PNR . This issue data will change depending on the route, booking class, date, etc. Here is an example:

RP/MADLH0000/MADLH0000 WS/RC 1OCT21/0900Z PX00Z5                 

0. 19BCNFRA NM: 20                                                      

  2 MIS 1A HK20 XXX 08MAR PAST                                      

  3 LH1139 K 04DEC 6 BCNFRA HK20 1 0600 0815 E*                    

  4 LH1132 K 08DEC 3 FRABCN HK20 1 1600 1800 E*                    

  5 AP ANGEL SOLER 34910000000                                                                                    

  7 TK OK29DEC/QLHLH0000                                                     

  8 SSR GRPF LH 1 KEUCLSP3/GR BCN LH FRA                                        

  9 SSR GRPF LH 2 KEUCLSP3/GR FRA LH BCN                                        

 28 OP QLHLH0000/08DEC/RESET MIS

 29 OP MADI00000/02DEC/ISSUE O XXL

 31 RC FRALH07GR-W,F-QLHLH0000-W,MADI12000/ FARE KEUCLSP3 /GR/MAN

       UAL FARE EUR51 + YQ EUR 5.00 BCN LH FRA/01OCT

 32 RC FRALH07GR-W,F-QLHLH0000-W,MADI12000/ FARE KEUCLSP3 /GR/MAN

       UAL FARE EUR51 + YQ EUR 5.00 FRA LH BCN/01OCT

 38 FE PAX *M*REF/CHG CHECK FARE NOTES

 39 FT IT0YY2C2KT

You can see that all the emission data is in the PNR:

FARE                 51 EUR + 51 EUR
YQ FEES:       5 EUR + 5 EUR
FARE BASIS    KEUCLSP3
TOUR CODE    IT0YY2C2KT
REF         /CHG ENDORSEMENTS CHECK FARE NOTES


8.- ISSUE INSTRUCTIONS FOR TAP GROUPS

Tap is one of the airlines that has a website for group reservations, therefore, the data and instructions for issuing group reservations can be found in the file of the group in question. Here is an example :

Endorsement Box: FLGES21042010545319

Tourcode: IT1ES2FGABQ319

Tariff type: IT

In addition, TAP offers the option of issuing tickets automatically through its group website.

9.- ISSUE INSTRUCTIONS FOR BRUSSELS AIRLINES GROUPS

Brussels Airlines is also one of the airlines that has a website for group bookings, so the data and instructions for issuing group bookings can be found in the file for the group in question. Here is an example :

Rate:   IT/...

Fare Basis (Round Trip): Booking Class (O) + AXD + Agency Country Code (ES)

Fare Basis (One Way): Booking Class (O) + AOD + Agency Country Code (ES)

Tour Code:   xxx = Destination

SN2xxx036 (USA and Canada)

SN2xxx037 (Africa)

SN2xxx042 (Europe)

Endorsements:   SN ONLY/NON ENDO/NON REF/NON CHANGE 

10 .- ISSUANCE INSTRUCTIONS FOR ROYAL JORDAN GROUPS

RJ is an airline that currently has the same issuing data for its group bookings, we only need to modify the fare and taxes, the airline usually includes  the  tour code  in the PNR of the group in question.   Here is an example:

FARE : IT
FARE BASIS : GVITRJ
Endorsements: NON END/REF - RJ ONLY
TOUR CODE (It comes out automatically when you open to load the fare)
Franchise: 1 PC 

11 .- ISSUANCE INSTRUCTIONS FOR AIR EUROPA GROUPS

UX for group issuance offers us the possibility of automatic loading by following the instructions below:

1.-FXP/R, ET-YQ (here we will be charged a fictitious rate)

2.-TTK for each fare or type of passenger booked (it is recommended to copy and paste the transaction):
 
ADULTS
 
TTK/B GGRES /FEUR XX.XX  (We must replace the "X" fields with the fare amount, important: replace EUR with the currency in which the tickets will be issued)
 
CHD
 
TTK/B GGRES  CH/FEUR XX.XX (We must replace the "X" fields with the fare amount, important: replace EUR with the currency in which the tickets will be issued)
 
INF
 
TTK/B GGRES  IN/FEUR XX.XX (We must replace the "X" fields with the fare amount, important: replace EUR with the currency in which the tickets will be issued)
 
PAX FREE

Name change NU1/1Soler/Javier MR
 
TTK/BYD AD00N1/FEUR0.00
 

3.-TTK/CBUILD
 
4- Modify the FE line and replace it with this transaction: FE EXP XXXXXX  NON END/NON REF (We must replace the "X" fields with the file number), enter the mandatory fields such as FP, FM (0.00) and FV.
 
5- Save mask with ER, check that everything is correct and it is ready to issue.
  

12 .- ISSUANCE INSTRUCTIONS FOR QATAR GROUPS

Here we give you the QR issuance data, they are included by doing a manual mask upload. 

BASIS PHASE : GXXS00ZZ
TOUR CODE : EXXL00AR0
NET: €300
FEES : YQ 200€ + remaining fees applicable on the date of issue (check in your reservation system)
BG : 25KG
NVB and NVA : Restricted to the dates of the corresponding flights in each segment.
FE : VALID ON QR ONLY/NONEND/ NONREF/NONRER/NOSTPC/TRVL DATES SHOWN
FOP : CASH no other form of payment is accepted for groups
ZERO percent commission since the group rate is net.

13 .- ISSUANCE INSTRUCTIONS FOR ETIHAD GROUPS

Here we also provide you with the EY emission data, which are included by manually loading the mask. 

Class G (tourist) emission data:
Fare Basis (Group Fare Type): GGXXEY
Tour code (Ticketing Code): GSGXX1000024
Tax XT: Itemized as it appears in GDS on the day of issue
Tax YQ: 240 USD in EUR
Endorsements: Valid only EY / No ENDO / GSGXX1000024
From the total fare amount of 400.00eur, the 240.00eur YQ is subtracted to indicate net fare (160.00eur).
That is, instead of the YQ that appears, you must use 240.00eur so that when deducting from the total rate and being able to obtain the net amount, it is in whole numbers, without decimals.


14 .- ISSUE INSTRUCTIONS FOR ITA AIRWAYS GROUPS

Ita Airways, formerly Alitalia, has its own website for group requests, and in recent months it has "switched" to Amadeus. At the moment, its way of issuing tickets is a hybrid between the group platform and Amadeus:

- We included names in your groups platform
- We make a PNR Claim or ask AZ to pass the PNR (with the names included) to our RP.
- We do manual loading following the instructions of the contract:
Tour code, Fare basic, endorsements, etc.
- We issue passengers in the usual way


15.- ISSUANCE INSTRUCTIONS FOR LUFTHANSA, SWISS, AUSTRIAN AND BRUSSELS GROUPS THROUGH BOOKAGROUP AND FARELOGIX.


- Enter names, we download a template to import the names directly to the pnr:


- Once the names are included in the file, we import said file with the names.




* Changing a name before issuance:

We select the passenger with the name to change
Actions/Conditions for no names assigned

- Once the names have been included, we will move on to the broadcast:
Actions/Request PNR


- Next we have to enter the SPRK - Farelogix de LH website, where we will recover the Pnr and fill in the mask for its subsequent issuance

Advanced Search/Claim reservation

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