Amadeus Ticket Changer (ATC) Refund: How to refund an e-ticket (Cryptic and Graphic)

 

Procedure

Automated refund with ATC by e-ticket number

To display an automated refund with ATC and to display the refund record before processing it, you enter the /ATC option at the end of the entry. To display the refund record using ATC, by e-ticket number, enter, for example:

TRF105-3893405150/ATC

Entry	Description
TRF	Transaction code
105-	3-digit airline code, dash
3893405150	10-digit document number
/ATC	Slash, ATC refund indicator

 

System response:

REFUND RECORD                    AGT-17XXXXXX AA/04JUL23 C TKT-Y
NM  NAME        SMITH/TOM MR
I   ISSUED      04JUL23
D1  DOCUMENT    105 6796847443 4 CPNS 1200

F   FARE PAID              DKK        2145
U   FARE USED                            0
    FARE REFUND                       2145
XT  TAX REFUND                         617 >TRFT
    REFUND TOTAL                      2762

FM  COMMISSION                           0
FP1 NONREF                            2762

S   ITINERARY              INTERNATIONAL

 

The refund record is displayed in cryptic mode. The refund record is automatically updated with the refundable taxes, the fare refund, and the cancellation fees, if any, which have already been deducted from the refund total.

For ATC refunds you can use the normal refund entries to update (TRFU), redisplay (TRF), process (TRFP) or ignore (TRFIG) the refund record and the refundable tax record.

Enter TRFP to process the refund record.

Automated refund with ATC by FA/FH element

To initiate an automated refund by an FA/FH element line number for an e-ticket from a retrieved PNR, and to display the refund record, enter, for example:

TRF/L6/ATC

Entry	Description
TRF	Transaction code
/L6	Slash, PNR line number of the FA or FH element
/ATC	Slash, ATC refund indicator

Automated refund with ATC from the query report

To initiate an automated refund from the query report and to display the refund record, enter, for example:

TRF/I-121/ATC

Entry	Description
TRF	Transaction code
/I-121	Slash, query report item identifier, dash, sequence number of the item in the query report
/ATC	Slash, ATC refund indicator

 

Additional options for displaying an automated refund with ATC:

Entry	Description
/FULL	Full refund* Examples: TRF172-9876543210/ATC/FULL TRF/L6/ATC/FULL (e-ticket from the PNR) TRF/I-121/ATC/FULL (e-ticket from the query report) You can process an automated refund with ATC without displaying the refund record first by entering the /ATC and /FULL options with the ticket number, the PNR FA/FH element line number, or the query report sequence number of the item you want to refund. * Processing an ATC refund with the /FULL option does not mean that a ticket is fully refunded. ATC refund still calculates the refundable fare amount and taxes of an unused or partially used ticket and subtracts the cancellation fee, if any, from the refundable amount. The refund is registered in the sales report. Important! When you process a refund with the /FULL option, the refund record is not displayed before processing it. If you make a mistake, you cannot ignore the refund. You must cancel it from the query report instead.
/T-xx	Slash, airline stock provider identifier, dash, 2-character code of the airline stock provider, for example, 6X. Examples: TRF172-9876543210/T-6X/ATC (e-ticket) TRF/L6/T-6X/ATC (e-ticket from the PNR) TRF/I-121/T-6X/ATC (e-ticket from the query report)
/CURRxxx	Slash, currency when different from the original currency used. Example: TRF172-9876543210/ATC/CURUSD (e-ticket) TRF/L6/ATC/CURUSD (e-ticket from the PNR) TRF/I-121/ATC/CURGBP (e-ticket from the query report) Note: If the item you display from the query report is already refunded, the refund record is displayed in the currency used for the refund only. The default or alternate currency fields in your office profile must allow the currency you enter in the currency override entry option.
/INV	Slash, involuntary ATC refund. Examples: TRF172-9876543210/ATC/INV TRF/L6/ATC/INV (e-ticket from the PNR) TRF/I-121/ATC/INV (e-ticket from the query report) A fictitious CAT33 is built to compute the refund amounts because the CAT33 is ignored.

 

More information

Amadeus Ticket Changer (ATC) Refund is part of the ATC suite. A refund follows the same process as a ticket re-issue. ATC Refund calculates the refund amount based on ATPCO Rule Category 33, Voluntary Refunds.

ATC Refund is integrated into the existing Auto Refund solution. When a refund is requested, ATC Refund automatically fills in the refund mask and calculates the refund amount.

ATC Refund can manage refunds for any type of ticket, for any type of fare and in all currencies.  ATC Refund can handle the following types of tickets:

• Paper tickets issued in Amadeus
• E-tickets issued in Amadeus and any other GDS
• International and domestic itineraries
• Fully unused or partially used tickets
• First issues and any re-validated tickets
• Re-issued tickets           

For a list of participating airlines and deployed markets, see FQNATC/CXR. 

Manual updates

For ATC refunds, manual updates to the fare paid, fare used, cancellation fee, or tax refund elements affect the guarantee of the refund. To indicate a manual update, a slash and an asterisk (\*) are shown in the line of the refund record to the right of each updated element.

When you enter TRFP to process the refund, the refund is registered in the sales report.

See HE ATC, GPREF, GPRE2 for more information.

E-Ticket coupon status checks with ATC Refund

When you refund an e-ticket with ATC refund, the status of the e-ticket coupons is checked by the system. For an e-ticket to qualify for an ATC refund, the status of the un-flown e-ticket coupons must be O (Open for use) or A (Airport control).

If these conditions do not apply, the following error is returned: INVALID COUPON STATUS FOR ATC TRANSACTION

Amadeus Ticket Changer (ATC): How to refund an e-ticket (Graphic)

Procedure

1. Display the e-ticket record, either from the booking file or from the main menu.
   



2. In the e-ticket record, select Refund.
   




3. In the Refund menu, select the type of refund you want. In the Automatic (ATC) Refund sub-menu, select Basic refund or Full refund.
   If Basic refund is selected, the refund record will be displayed when clicking Continue to refund record.
   
   
   If Full refund is selected, the refund will be processed immediately when clicking Refund now.
   
   
   We have selected Basic refund. The refund record is displayed, and all mandatory fields are automatically filled out.
   




4. To display the fare rules, click Show Fare Conditions.
   




5. To see the tax information, click Show Breakdown in the Refundable Taxes sections.
   
   
   Example: Refund for a Non-Refundable ticket.
   




6. To process the refund, select Process Refund. To ignore the refund, select Cancel Refund.
   
   
   After the refund is processed, a message with the SAC number is displayed.
   

Note: If you work exclusively with Amadeus Ticket Changer (ATC) to refund e-tickets, you have now the possibility to exclude manual refund options and display only ATC Automatic Basic Refund. If you are interested in this feature, contact your Amadeus Account Manager.

 

More information

Amadeus Ticket Changer (ATC) Refund is part of the ATC suite. A refund follows the same process as a ticket re-issue. ATC Refund calculates the refund amount based on ATPCO Rule Category 33, the Voluntary Refund conditions for airlines.

ATC Refund is integrated into the existing Auto Refund solution. When a refund is requested, ATC Refund automatically fills in the refund mask and calculates the refund amount.

ATC Refund can manage refunds for any type of ticket, for any type of fare and in all currencies. ATC Refund can handle the following types of tickets:

• Paper tickets issued in Amadeus
• E-tickets issued in Amadeus and any other GDS
• International and domestic itineraries
• Fully unused or partially used tickets
• First issues and any re-validated tickets
• Re-issued tickets

ATC refund automatically calculates the refundable fare amount and taxes and retrieves the fare rules and the fare calculation of a ticket. For e-tickets, it also checks the coupon status. The cancellation penalty is automatically deducted from the refundable amount according to the fare rule.