How to display an electronic ticket record (Cryptic and Graphic) ~ Amadeus

 

Solution

When an e-ticket is issued, an e-ticket (ET) record is stored in the airline's database.

You can view this ET record in Amadeus by entering TWD‎ ‎.

The most common options for viewing an ET record are as follows:

From a recovered PNR:

Entrance	Description
TWD	View ET record from a recovered PNR
TWD/L10	View ET record by FA/FHE item line number in PNR

No PNR recovered:

Entrance	Description
TWD/TKT172-1234567890	View ET record by ticket number
TWD/V6X/FTI123456/20AUG	View ET record by frequent flyer number
TWD/VLA/FOID-PP1234567890	View ET record by FOID

Tracking transactions:

Entrance	Description
TWDRT	Re-view ET log
TWD/O*	View old (original) ET record from new ET record (after an exchange)
TWD/TAX	View tax details panel
TWH	View history for active ET record

Sample System Responses

After >TWD‎ ‎:


After >TWD/TAX‎ ‎:

Note : Some airlines do not support all features in all markets and the following error message appears if you enter TWDor TWH‎ ‎:
ETKT FUNCTION NOT SUPPORTED FOR THIS CARRIER

To check supported features, enter HE ETT xx( xx= airline code).

Please log in HE TWDfor more information.

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How to display an e-ticket or EMD record (graphic)

Solution

The e-ticket record is stored in the airline's database, but you can display it in Amadeus.   

1. In the E-Ticket and EMD section , select the ticket number.

System response: 

EITHER:

1. In the tabHomepage, selectRecover e-ticket or EMD  and then select  electronic ticket.

2. Enter the ticket number and select  Search for e-ticket.

System response: 

In the Action section, perform follow-up actions such as Void e-tickets, Refund, and Revalidate.