How to display an EMD record (Cryptic)
Procedure
Steps to display an old (original) EMD record for a reissued EMD.
For a reissued (exchanged) EMD, you can display the old (original) EMD record from the new EMD:
1. Display the new EMD record with EWD entry.
2. To display the original EMD record, enter: EWD/O*
| Entry | Description |
|---|---|
EWD | Transaction code |
/O* | Slash, indicator for original EMD record (O), asterisk (*) |
What is the EMD record list?
When you make an EWD entry to display an Electronic Miscellaneous Document (EMD) without a retrieved PNR and without using the EMD document number in your entry, the system may find more than one EMD record that matches your search criteria. In this case, an EMD record list is displayed and sorted by issue date, from the most recent to the furthest in the past.
If the system finds only one EMD record this may be directly displayed, or an EMD record list containing one EMD record only. This depends on the validating airline's preferences.
Here is an example of an EMD record list with more than one EMD record (fitted to the size of the screen):
1 2 3 4 5 6 EMD NBR NAME S DOI RFI DESCRIPTION 1 XXXXXXXXXXXXX PASSENGER/LINDA O 21APR1x C/EXW EXCESS WEIGHT 2 XXXXXXXXXXXXX PASSENGER/LINDA O 21APR1x D/996 RESIDUAL VALUE
Where:
| 1 | EMD document number column |
| 2 | Passenger name column |
| 3 | EMD record coupon status column |
| 4 | Date of issue column |
| 5 | Reason For Issuance code and sub-code column |
| 6 | Reason For Issuance sub-code description column |
1. Enter the line number of the EMD record that you want to display. To display the EMD in line 2, enter: EWD/2
2. To redisplay the EMD record list, enter: EWDRL
See HE EWD for more information about displaying EMD records and a complete list of display entries.
1. Display the PNR, for example by record locator. Enter: RT 2BX8JX
System response:
--- TST TSM RLR ---
RP/HEL6X0980/HEL6X980 AA/SU 6OCT1x/1623Z XXXXXX
HEL6X0980/0001AA/6OCT1x
1.PASSENGER/LINDA MRS
2 6X 089 Y 15JAN 5 HELBKK HK1 2 1650 0735+1 *1A/E*
3 SVC 6X HK1 RSVT HELBKK
4 AP HEL +XX X XX XX XX XXX-B
5 TK OK06OCT/HEL6X0980//ET6X
6 FA PAX XXX-XXXXXXXXXX/ET6X/EUR0.00/06OCT09/HEL6X0980/12345678/S2
7 FA PAX >XXX-XXXXXXXXXX/DT6X/EUR0.00/06OCT09/HEL6X0980/12345678/S3
8 FHE PAX XXX-XXXXXXXXXX
9 FB PAX 0600000524 TTP/TTM/M1/RT OK ETICKET/EMD ADVISE PSGR TO BRING FOID/PICT ID A/S2
10 FB PAX 0600000524 TTP/TTM/M1/RT OK ETICKET/EMD ADVISE PSGR TO BRING FOID/PICT ID A/S3
11 FO XXX-XXXXXXXXXXHEL06OCT1x/12345678/XXX-XXXXXXXXXXE1
12 FP PAX O/CASH/S2
13 FV PAX 6X/S2
>2.Display the EMD record. Enter: EWD/L7
| Entry | Description |
|---|---|
EWD | Transaction code |
/L7 | Slash, line number identifier (L) and PNR line number of the FA or FHD element (7) of the EMD record that you want to display |
If there is only one FA/FHD element in the PNR, enter: EWD
Display an EMD record without a retrieved PNR, entering a display option. Enter, for example:
EWD/EMD172-1234567890
| Entry | Description |
|---|---|
EWD | Transaction code |
/EMD | Slash, EMD identifier |
XXX | Three-digit airline code |
-1234567890 | Dash, 10-digit EMD document number |
You can display the EMD record by entering the passenger name, the credit card number, a form of identification (FOID) or a frequent traveler number.
Here is an example of how you can display an EMD record by entering a form of identification. In this entry, the two-character airline code of the validating airline is entered (/V6X, where V is the validating airline option identifier and 6X the two-character airline code).
Note: Entering the validating airline code is mandatory for travel agents and optional for airline agents.
| Entry | Description |
|---|---|
EWD/V6X/FOID-FF22334455667788 | Displays the EMD record by form of identification (FOID) |
See HE EWD for more information.
When you display an EMD record, it remains active for 60 minutes or until you display another EMD, whichever comes first.
You can redisplay the current EMD record at any time while it is active.
To do this, enter: EWDRT
| Entry | Description |
|---|---|
EWD | Transaction code |
RT | Transaction code for redisplay |
From an EMD record, you can redisplay the PNR by entering: RT
Steps and explanation of how to display the history report for an EMD.
To display the history report for an EMD, enter, for example:
TJH/TK-XXXXXXXXXX
| Entry | Description |
|---|---|
TJH | Transaction code |
/TK- | Slash, document number identifier, dash |
XXXXXXXXXX | 10-digit EMD document number |
System response:
AL/PROV - XXX - 6X PNR XXXXXX
DOCUMENT- XXXXXXXXXX
STATUS : REFUNDED
ORIGINAL SALE
---------------------------------------------------------------
PASSENGER : PASSENGER/SUSAN MRS
SELLING OFFICE/AS : HEL6X0980 0001AA
SALE ISSUANCE DATE : 12OCT1x
SALES REPORT NO. : 000026
SALES REPORT PERIOD : 1210-1210
SALE DOC TYPE : AUTO EMDA SALE
CONFIRMATION DATE : 12OCT1x
REFUND
---------------------------------------------------------------
REFUNDING OFFICE/AS : HEL6X0980 0001AA
REFUND DATE : 21OCT1x
REF.SALES REPORT NO. : 000041
REF.SALES REPORT PERIOD : 2110-2110 In this example, the associated EMD (EMD-A) has been refunded.
See HE TJH for more information.
Steps to display the EMD record history and the explanation of the display.
You can display EMD record history from a retrieved PNR or without a retrieved PNR (for example, by EMD document number).
From a retrieved PNR
1. Display the EMD record with EWD entry from a retrieved PNR.
2. To display the EMD record history , enter: EWH
By EMD document number: EWH/EMDXXX-1234567890
| Entry | Description |
|---|---|
EWH | Transaction code |
/EMD | Slash, EMD document number identifier |
XXX | Three-digit airline code |
-1234567890 | Dash, 10-digit document number |
The EMD record history is ordered by coupon number and shows the changes in coupon status in chronological order for each coupon, with the most recent status at the top of the display.
When the EMD is a conjunction document, the first document is shown with the coupon numbers 1 to 4. This is repeated in exactly the same way, showing the second document number with the applicable coupons, and so on.
Example of an EMD record history display:
EMD HISTORY DISPLAY
EMD-XXXXXXXXXXXXX TYPE-A RFIC-A
CPN RFISC ST SAC OFFICE ID SIGN TIME/DATE
1 EXW E 105V2PLLH55H6 NCE1AXXXX 0001AA/SU 1731Z23APR1x
O NCE1AXXXX 0001AA/SU 0506Z24APR1x
2 EXW E XXXV2XXXX72G2 NCE1A0QF0 0001AA/SU 1731Z26APR1x
O NCE1AXXXX 0001AA/SU 0507Z24APR1xWhere:
| Element | Description |
|---|---|
EMD-XXXXXXXXXXXXX | The EMD document number field (EMD) with the 13-digit document number or conjunction document number. |
TYPE-A | The EMD Type field (TYPE) with the EMD type, A for associated and S for standalone. |
RFIC-A | The Reason For Issuance Code field (RFIC) with the reason for issuance code, A for air transportation. |
CPN | The Coupon Number column (CPN) with the coupon number. |
| The Reason For Issuance Sub Code column (RFISC) with the reason for issuance sub-code, EXW for Excess Weight. |
ST | The EMD coupon status column (ST) with the coupon status E for Exchanged, O for Open. |
SAC | The Settlement Authorization Code column (SAC) with the settlement authorization code, if there is one present. |
OFFICE ID | The Amadeus office ID column (OFFICE ID) with the office ID of the office that updated the EMD record. |
SIGN | The sign-in column (SIGN) with the sign-in of the agent who updated the EMD record. If an airline processed the update,XX CHNG is displayed (where XX is the two-character airline code of the airline that processed the change). |
TIME/DATE | The time and date column (TIME/DATE) with the time (Zulu) and date in DDMMMYY format, when the EMD record was updated. |
To display the query report for all standalone EMDs, enter:
TJQ/QTC-EMDS
| Entry | Description |
|---|---|
TJQ | Transaction code to display the query report |
/QTC | Slash, transaction type code option, dash |
EMDS | Transaction type code:
|
System response:
AGY NO - XXXXXXXX QUERY REPORT 07MAY CURRENCY EUR OFFICE - XXX6XXXXX SELECTION: AGENT - AA TC-EMDS 07 MAY 201x ------------------------------------------------------------------------------- SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------- 000818 XXX XXXXXXXXXX 50.00 0.00 0.00 0.00 CA PASSENGER/P AA XXXXXX EMDS 000819 XXX XXXXXXXXXX 150.00 0.00 0.00 0.00 CA PASSENGER/P AA XXXXXX EMDS 000820 XXX XXXXXXXXXX 150.00 0.00 0.00 0.00 CA PASSENGER/P AA XXXXXX EMDS
To display the query report for all associated EMDs, enter:
TJQ/QTC-EMDA
System response:
AGY NO - XXXXXXXX QUERY REPORT 07MAY CURRENCY EUR OFFICE - XXX6XXXXX SELECTION: AGENT - AA TC-EMDA 07 MAY 201x ------------------------------------------------------------------------------ SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------- 000259 XXX XXXXXXXXXX 120.00 0.00 0.00 0.00 CA PASSENGER/B AA XXXXXX EMDA 000263 XXX XXXXXXXXXX 120.00 0.00 0.00 0.00 CA PASSENGER/FR AA XXXXXX EMDA 000265 XXX XXXXXXXXXX 100.00 0.00 0.00 0.00 CA PASSENGER/AN AA XXXXXX EMDA
See HE TJQ for more information.
Display the transaction report for an EMD. Enter, for example:
TJT/TK-XXXXXXXXXX
| Entry | Description |
|---|---|
TJT | Transaction code |
/TK- | Slash, document number identifier, dash |
XXXXXXXXXX | 10-digit EMD document number |
System response:
AGENCY - XXXXXXXX 07MAY1x 100.00 CASH OFFID/AS- XXX6XXXXX AA AA ITEM - 000257 0.00 TAX DOC TYPE- AUTO EMDS SALE CURR - EUR 0.00 FEES AL/PROV - 172 - 6X STATUS - CONFIRMED 0.00 COMM DOCUMENT- XXXXXXXXXX- AUTO EMDS SALE PNR XXXXXX PASSENGER : PASSENGER/M TOUR : INVOICE : FOP1 : CA 100.00 CA FOP2 : FOP3 : TAX : ORIGIN : PURCHASER : FARE CALC : AUTOMATED PRICED
See HE TJT for more information.
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How to display an e-ticket or EMD record (Graphic)
Procedure
The e-ticket record is stored in the airline`s database, but you can display it in Amadeus.
1. From the E-Ticket and EMD section, select the ticket number.
System response: 
Or:
1. From the Main Page tab, select Retrieve E-ticket or EMD and then select e-ticket.
2. Enter the ticket number and select Search E-Ticket.
System response:
In the Action section, you do follow-up actions, such as Void e-tickets, Refund, and Revalidate.
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