How to void an e-ticket or EMD (Cryptic and Graphic) -Amadeus

Procedure

You can void a registered, non-confirmed e-ticket or EMD from the retrieved PNR, from the query report or by entering the 10-digit document number.

Example entries:

Entry	Description
TRDC/L5	From the PNR by FA/FH element line number.
TRDC/1297	From the query report by query report sequence number.
TJQ/SOF/QTC-RFND	Display the refund for all agents.
TRDC/TK-1234567890	By 10-digit document number.

Example: Voiding an e-ticket.

The following PNR, which includes a registered, non-confirmed e-ticket, is retrieved.

To void the e-ticket from the PNR, enter:

TRDC/L5

You must enter the line number of the document you want to void in your entry. If there is more than one FA/FH line number in the PNR, you will receive the system response:

SELECT FA OR FH LINE NUMBER

Note: The TRDC entry is also valid for the void of an electronic miscellaneous document (EMD).

System response:

OK - DOCUMENT(S) CANCELLED

More details:

If an e-ticket is reported as a confirmed sale, it cannot be voided.
Depending on the airline, it may also be possible to void a reissued ticket. For conditions, enter HEETTxx, where xx= airline code.

Enter HE TRDC for more information.

===================================================