How to void a reissued e-ticket (Cryptic and Graphic) -Amadeus

 

Procedure

Note: You can only void a reissued e-ticket, if allowed by the airline, and if the sales report period is not closed and the ticket has not been reported to BSP or ARC.

1. Check if the airline allows the void of reissued e-tickets. Enter, for example:
   HEETTBA
   
    
2. Enter MS, followed by the number related to your market. For example:
   MS152
   
   System response
   
    
3. Enter MD to move to the next page.
    
4. If the VOID EXCHANGE/REISSUE is set to N, you won't be able to void the reissued ticket.
    
5. If the VOID EXCHANGE/REISSUE is set to Y, use any of the following TRDC entries to void the reissued e-ticket.

   Entry	Description
   TRDC/1297	Void from the query report by sequence number
   TRDC/L9	Void from the PNR by FA/FH element line number
   TRDC/TK-1234567890	Void by 10-digit document number

   
   Enter, for example:
   TRDC/L6
   
   
   System response
   
   
   The FA line of the reissued e-ticket displays the e-ticket as EVBA (V= voided).
   
   
   The void of the reissued e-ticket reverts the status of the exchanged e-ticket back to O (open) or A (Airport control).
   
    
6. Display the sales report with TJQ and check if the transactions are correctly reported. 
   

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How to void a reissued e-ticket (Graphic)

You can only void a reissued ticket, if the sales period is still open, and the ticket has not yet been confirmed by your local BSP or ARC. You can void the ticket from the Booking File, from the query report, or from the displayed e-ticket record.

1. In the Booking File go to Tickets, EMD and TASF section, click on Void E-Ticket.
   
   
   
   Or:
2. From the Tools menu on Main Page, select Sales Report and then Query Report (TJQ).
   
   
   
   From the query report select the e-ticket and click on Void.
   
   
   
   Or:
3. From the Retrieve E-Ticket or EMD menu on Main Page, enter ticket number and click on Search E-Ticket.
   
   
   
   Click on Void E-ticket.