Very easy steps to create a PNR Step 1. Check availability Step 2. Seat sell Step 3. Input Names Step 4. Input Agency Profile Step 5. Input Phone No Step 6. Input Ticketing Time Limit Step 7. Input Received from(Save) Step 8. End & Retrieve Step 9. Refresh Step 10. Pricing Step 11. Pricing Save

Wednesday, September 18, 2024

PASSIVE SEGMENTS AND PNR CLAIM IN AMADEUS

PASSIVE SEGMENTS


Passive segments are the way to retrieve a reservation generated in another system in Amadeus and thus be able to work with it. These passive segments can be used for both individual reservations and group reservations. It is VERY IMPORTANT that we transcribe the names provided to the airline exactly as the airline has entered them in its system. If we do not do so, the reservation will be automatically cancelled, skipping the flight segment in UC status and we will not be able to work on it. Here is an example:
NM1SOLER/PRUEBA

P/MAD00000/
  1.SOLER/PRUEBA

SSTK2018Y20AUGISTASRPK1/UYOPLK                                               

SS                Seat booking transaction
TK2018        Flight number
Y                   Booking class
20AUG         Flight date
ISTASR        Route
PK1               Number of reserved seats and status code (PK)
/UYOPLK    Airline locator

RP/MAD00000/
  1.SOLER /PRUEBA
  2 TK2018 Y 20AUG 4 ISTASR PK1 2120 2255 UYOPLK
     TELETYPE WILL BE SENT FOR PASSIVE BOOKING TO:- TK
     SEE RTSVC

TKTL20APR                                                                   


RP/MADI00000/
  1.SOLER/PRUEBA
  2 TK2018 Y 20AUG 4 ISTASR PK1 2120 2255 UYOPLK
     TELETYPE WILL BE SENT FOR PASSIVE BOOKING TO:- TK
     SEE RTSVC
  3 TK TL20APR/MADI00000

AP MAD 910000000 PRUEBA                                                     


RP/MADI00000/
  1.SOLER/PRUEBA
  2 TK2018 Y 20AUG 4 ISTASR PK1 2120 2255 UYOPLK
     TELETYPE WILL BE SENT FOR PASSIVE BOOKING TO:- TK
     SEE RTSVC
  3 AP MAD 910000000 PRUEBA
  4 TK TL20APR/MADI00000


ER

P/MADI00000/MADI00000 AB/SU 19APR20/1417Z    VFXXBT
  1.SOLER/PRUEBA
  2 TK2018 Y 20AUG 4 ISTASR PK1 2120 2255 UYOPLK
  3 AP MAD 910000000 TEST
  4 TK TL20APR/MADI00000

Now we have created a PNR in Amadeus with which we are going to work exactly the same as with a "normal" PNR.

There is a way to create a PNR using passive segments in a slightly faster and easier way, it would be through prior availability:

SN20AUGISTASR/ATK

** AMADEUS SCHEDULES - SN ** ASR KAYSERI.TR 123 TH 20AUG 0000
 1 TK2022 C4 D4 Z0 K4 J4 I4 R4 /IST ASR 0105 0240 E0/321  Y9
             B9 M9 AC HC S9 OC E9 Q9 T9 L9 V9 PC WC              UC FC TK2018 C4 D4 Z0 K4 J4 I4 R4 /IST ASR 2120 2255 E0/321 1:35              Y9 B9 M9 AC HC S9 OC E9 Q9 TC LC VC PC WC UC FC X9 N9 GC >SS1Y3/PK/TYUIOP  SS1  Seat reservation transaction and number of seats Y      Booking class 3   Segment where the desired flight is located /PK  Status code /TYUIOP  


 Airline Locator                                                          

RP/MADI00000/
  1 TK2018 Y 20AUG 4 ISTASR PK1 2120 2255 TYUIOP
     TELETYPE WILL BE SENT FOR PASSIVE BOOKING TO:- TK
     SEE RTSVC

...And we would continue with the creation of a passive PNR in the usual way, but much more quickly and with less possibility of error.

For group reservations, there are airlines that use passive segments for the creation of PNRs and subsequent issuance (Turkish airlines, for example), the procedure is exactly the same, the only difference is that we must enter a group name NG and a segment SR GRPF where we will indicate the amount of the fare, I show you an example:

SSTK1858 V 03SEP MADIST PK20/T80032

SSTK1859 V 10SEP ISTMAD PK20/T80032

NG20GROUP / EXAMPLE

AP MAD 910000000

TKTL18AUG

SR GRPF TK - FARE 200 EUR

ER

IMPORTANT: Please note that when entering names, you must do it EXACTLY THE SAME way the airline entered them into its system (TIP: copy and paste).


The PNR CLAIM

The PNR CLAIM is a function that is used to recover in Amadeus a reservation that has been created in another different system. Once recovered, the reservation can be worked on perfectly in Amadeus. In addition, if the Airline allows this function, we will avoid having to create the passive segments that we have just seen. The transaction is very simple:

RO LA XRTMPR 
RO             Transaction PNR Claim 
LA               Airline Code 
XRTMPR     Airline Locator.

At that moment we will see the Airline's PNR data in our Amadeus, provided that the Airline has opened the reservation security for our agency.Afterwards we simply have to save and close and we will have generated an Amadeus locator to work with this reservation. 

ET If when trying to access the reservation we get this error, it is because the Airline has NOT yet opened access to the reservation:

SECURED PNR                                                                    
*CLAIM MODE* 

I assure you that you will use these procedures often in your dealings with the Agency's Air Department. Therefore, it is important that you know them

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