AMADEUS ATC REFUND (TICKET CHANGER REFUND) - Video clip

ATC refund

In case of ATC refund, we do not have to update manually, the refund record is automatically updated with the refundable taxes, the fare refund, and the cancellation fees, which have already been deducted from the refund total.

Refund Process:

1. Cancel the itinerary using XE and line number only (do not use XI).

2. Enter TRF/L5/ATC (where L is the ticket line number) or TRF105-3893405150/ATC to display the Refund Record.

3. Use TRFIG to ignore the refund request (if necessary).

4. Enter TRFP to process the refund.

5. Use TJQ to view the refund report.

6. Open the ticket image and check the coupon status.

TRF105-3893405150/ATC

Once pax is comfortable with the refund amount we can process refund using TRFP