Passive segments are the way to retrieve a reservation generated in another system in Amadeus and thus be able to work with it. These passive segments can be used for both individual reservations and group reservations. It is VERY IMPORTANT that we transcribe the names provided to the airline exactly as the airline has entered them in its system. If we do not do so, the reservation will be automatically cancelled, skipping the flight segment in UC status and we will not be able to work on it. Here is an example:
Fare Families are a group of fares used by airlines to market a series of fares with conditions or services (change option, checked baggage, reserved seat, miles, etc.). These Fare Families make it easier for us to sell fares according to the needs of our clients. Let's look at an example, you will see that these concepts will be very clear:








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